RETURN AND REFUND POLICY

  1. Return conditions
    Customers need to check the status of the goods and can exchange/return the goods immediately at the time of delivery/receipt in the following cases:
    • The goods are not of the correct type or model in the order placed or as on the website at the time of ordering.
    • Insufficient quantity, not complete set as in the order.
    • The external condition is affected such as torn packaging, peeling, broken, etc.
    Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.
  2. Regulations on notification time and sending of returned products
    Return notification time: within 48 hours from receipt of the product in case the product is missing accessories, gifts or broken
    Time to send and return the product: within 14 days from receipt of the product.
    Product return location: Customers can bring the goods directly to our office/store or send them by post.
    In case you have any comments/complaints related to product quality, please contact our customer service hotline.
  3. Return method
    • We will exchange the goods with the correct type of product that the customer ordered for products that are delivered incorrectly/incorrect in quantity or when the product does not meet the commitment.
    • Exchange another product of equivalent value for the customer in case the product the customer ordered is out of stock if the customer agrees. In case the customer no longer needs the product due to product defects or does not agree with the returned goods, the company will refund the customer by bank transfer or according to the method agreed with the customer within 07 working days from the date of receiving the request.