Customers buy goods directly at our company or store
Delivery
Estimated delivery time
Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery. Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order. However, there are cases where delivery takes longer but only occurs in the following force majeure situations:
Our staff cannot contact the customer by phone so we cannot deliver the goods.
The delivery address you provided is incorrect or difficult to find.
The number of orders increases suddenly, causing order processing to be delayed.
The delivery partner is slower than expected, causing the delivery to be delayed or the shipping partner is late
Regarding shipping costs, we use an external shipping service, so the shipping fee will be calculated according to the shipping unit's fee depending on the location and volume of the order. When contacting the customer to confirm the order, we will inform the customer of the specific fee.
Geographical limitations for delivery
For customers in the province who need to buy in large quantities or wholesale customers who need to buy products, we will use the delivery service of shipping companies and the fee will be calculated according to the fee of the shipping service provider or according to the contract agreement between the two parties.
Determine the responsibility of the trader, the logistics service provider for providing goods documents during the delivery process.
All orders are packaged before shipping, sealed by Metasuccess.vn. The shipping unit will only be responsible for transporting goods according to the principle of "original packaging" All orders have the following information on the packaging:
Recipient information, including: Recipient name, phone number and recipient address
Order bill of lading code
To ensure the safety of the goods, Metasuccess.vn will send a valid financial invoice or warehouse delivery note of the product in the parcel (if any). The financial invoice or warehouse delivery note is the basis to support the complaint handling process such as: determining the market value of the goods, ensuring the goods are in legal circulation, etc.
Responsibility for cases of damaged goods due to the transportation process
Regarding the provision of goods documents during the delivery process :
For goods damaged due to the transportation process, whether the order is transported by the store itself or by a third party, we will be the party responsible for resolving the problem for the customer.
Customers have the right to refuse to receive the product and request a return according to the "return and refund" policy. If any problems arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.
Note: In case of delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.
